{"id":16,"date":"2026-10-07T20:55:45","date_gmt":"2026-10-07T20:55:45","guid":{"rendered":"https:\/\/pine.painel.agxsoftware.com\/?page_id=16"},"modified":"2026-10-07T21:00:21","modified_gmt":"2026-10-07T21:00:21","slug":"painel-da-mesa","status":"publish","type":"page","link":"https:\/\/pine.painel.agxsoftware.com\/","title":{"rendered":"Painel da mesa \u2013 setembro"},"content":{"rendered":"\n<style>html,body{margin:0!important;padding:0!important;background:#f4f6f8}@media (prefers-color-scheme:dark){html,body{background:#121417}}.wp-site-blocks{padding:0!important}.painel-mesa-wrap{width:100%!important;max-width:none!important;margin:0!important}<\/style>\n<div class=\"painel-mesa-wrap\">\n<iframe id=\"painel-mesa\" title=\"Painel da mesa \u2013 setembro\" style=\"width:100%;max-width:none;margin:0;border:0;display:block;min-height:900px\" srcdoc=\"&lt;!doctype html&gt;&lt;html lang=&quot;pt-BR&quot;&gt;&lt;head&gt;&lt;meta charset=&quot;utf-8&quot;&gt;&lt;meta 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20px}.f.Alta{border-left-color:var(--crit)}.f.M\u00e9dia{border-left-color:var(--serious)}.f.Baixa{border-left-color:var(--good)}.f .tag{grid-column:1\/-1;font-family:var(--f-mono);font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3)}.f p{margin:0;font-size:13px}.f .rec{color:var(--ink-2)}.f .rec::before{content:&quot;A\u00e7\u00e3o:&quot;;font-weight:600;color:var(--ink)}@media (max-width:640px){.f{grid-template-columns:minmax(0,1fr)}}footer{font-size:12px;color:var(--ink-3);border-top:1px solid var(--line);padding-top:12px}&lt;\/style&gt;\n&lt;div class=&quot;wrap&quot;&gt;\n&lt;header&gt;\n&lt;div&gt;\n&lt;p class=&quot;eyebrow&quot;&gt;Mesa de valida\u00e7\u00e3o \u00b7 Banco PINE \u00b7 01\u201330\/09\/2026&lt;\/p&gt;\n&lt;h1&gt;Painel da mesa \u2013 setembro&lt;\/h1&gt;\n&lt;\/div&gt;\n&lt;p class=&quot;meta&quot; id=&quot;hmeta&quot;&gt;&lt;\/p&gt;\n&lt;\/header&gt;\n&lt;nav class=&quot;tabs&quot; role=&quot;tablist&quot; aria-label=&quot;Se\u00e7\u00f5es do painel&quot;&gt;\n&lt;button role=&quot;tab&quot; id=&quot;tb-geral&quot; data-t=&quot;geral&quot; aria-selected=&quot;true&quot;&gt;Vis\u00e3o geral&lt;\/button&gt;\n&lt;button role=&quot;tab&quot; id=&quot;tb-hora&quot; data-t=&quot;hora&quot; aria-selected=&quot;false&quot;&gt;Hora e dia&lt;\/button&gt;\n&lt;button role=&quot;tab&quot; id=&quot;tb-regua&quot; data-t=&quot;regua&quot; aria-selected=&quot;false&quot;&gt;R\u00e9gua de contato&lt;\/button&gt;\n&lt;button role=&quot;tab&quot; id=&quot;tb-var&quot; data-t=&quot;var&quot; aria-selected=&quot;false&quot;&gt;Todas as vari\u00e1veis&lt;\/button&gt;\n&lt;button role=&quot;tab&quot; id=&quot;tb-ach&quot; data-t=&quot;ach&quot; aria-selected=&quot;false&quot;&gt;Falhas e melhorias&lt;\/button&gt;\n&lt;\/nav&gt;\n&lt;!-- ================= VIS\u00c3O GERAL --&gt;\n&lt;div class=&quot;tab&quot; id=&quot;t-geral&quot;&gt;\n&lt;section&gt;\n&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;Metas e indicadores-chave&lt;\/h2&gt;&lt;p&gt;Minutos \u00fateis (seg\u2013sex, 8h\u201320h). Mediana \u00e9 a refer\u00eancia; o percentual mostra quantos casos ficaram dentro da meta.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;kpis&quot; id=&quot;kpis&quot;&gt;&lt;\/div&gt;\n&lt;\/section&gt;\n&lt;section&gt;\n&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;TME e TMA&lt;\/h2&gt;&lt;p&gt;TME conta da entrada em &quot;Pendente Mesa&quot; at\u00e9 a 1\u00aa a\u00e7\u00e3o. TMA conta do in\u00edcio do contato com o cliente at\u00e9 o pr\u00f3ximo status lan\u00e7ado.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;grid2&quot;&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Distribui\u00e7\u00e3o do TMA por contato&lt;\/h3&gt;&lt;p class=&quot;note&quot; id=&quot;n-tma&quot;&gt;&lt;\/p&gt;&lt;div id=&quot;c-tma&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Onde est\u00e1 o tempo do TMA (mediana)&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;Conversa at\u00e9 a marca\u00e7\u00e3o de sucesso&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;Marca\u00e7\u00e3o at\u00e9 lan\u00e7ar o status&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-dec&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;No telefone, &quot;Liga\u00e7\u00e3o atendida&quot; \u00e9 marcada no fim da liga\u00e7\u00e3o, ent\u00e3o a conversa n\u00e3o aparece separada.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Distribui\u00e7\u00e3o do TME por proposta&lt;\/h3&gt;&lt;p class=&quot;note&quot; id=&quot;n-tme&quot;&gt;&lt;\/p&gt;&lt;div id=&quot;c-tme&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Entradas e decis\u00f5es por dia \u00fatil&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;Entradas&lt;\/span&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;Decis\u00f5es&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-dias&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;\/section&gt;\n&lt;section class=&quot;grid2&quot; style=&quot;align-items:start&quot;&gt;\n&lt;div&gt;&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;M\u00e9dia por atendente&lt;\/h2&gt;&lt;p&gt;Total do m\u00eas \u00f7 15 atendentes \u00b7 21 dias \u00fateis.&lt;\/p&gt;&lt;\/div&gt;&lt;div class=&quot;tbl&quot;&gt;&lt;table id=&quot;t-at&quot;&gt;&lt;\/table&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div&gt;&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;Por conv\u00eanio&lt;\/h2&gt;&lt;p&gt;12 maiores. Tempos em mediana (min \u00fateis).&lt;\/p&gt;&lt;\/div&gt;&lt;div class=&quot;tbl&quot;&gt;&lt;table id=&quot;t-cv&quot;&gt;&lt;\/table&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;\/section&gt;\n&lt;\/div&gt;\n&lt;!-- ================= HORA E DIA --&gt;\n&lt;div class=&quot;tab&quot; id=&quot;t-hora&quot; hidden&gt;\n&lt;section&gt;\n&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;Concentra\u00e7\u00e3o por hor\u00e1rio e dia da semana&lt;\/h2&gt;&lt;p&gt;Escolha o que contar e como ver. Hor\u00e1rio de 8h \u00e0s 20h, seg\u2013sex; eventos fora disso aparecem na nota de cada gr\u00e1fico. M\u00e9dia por dia divide pelo n\u00ba de dias de opera\u00e7\u00e3o de cada dia da semana (segundas: 3, sem o feriado de 07\/09).&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;ctrl&quot;&gt;\n&lt;div&gt;&lt;span class=&quot;cl&quot;&gt;Medida&lt;\/span&gt;&lt;div class=&quot;chips&quot; id=&quot;ch-met&quot; role=&quot;group&quot; aria-label=&quot;Medida&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div&gt;&lt;span class=&quot;cl&quot;&gt;Ver como&lt;\/span&gt;&lt;div class=&quot;chips&quot; id=&quot;ch-mode&quot; role=&quot;group&quot; aria-label=&quot;Modo&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;\/section&gt;\n&lt;div class=&quot;insights&quot; id=&quot;ins-h&quot;&gt;&lt;\/div&gt;\n&lt;div class=&quot;grid2&quot;&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3 id=&quot;h-tit-h&quot;&gt;Por hora do dia&lt;\/h3&gt;&lt;div id=&quot;c-hh&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot; id=&quot;n-hh&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3 id=&quot;h-tit-w&quot;&gt;Por dia da semana&lt;\/h3&gt;&lt;div id=&quot;c-hw&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot; id=&quot;n-hw&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel span2&quot;&gt;&lt;h3 id=&quot;h-tit-m&quot;&gt;Mapa de calor: hora \u00d7 dia da semana&lt;\/h3&gt;&lt;p class=&quot;note&quot;&gt;M\u00e9dia por dia de opera\u00e7\u00e3o. Quanto mais escuro, maior a concentra\u00e7\u00e3o. Dispon\u00edvel para entradas, eventos, discagens, contatos efetivos e decis\u00f5es.&lt;\/p&gt;&lt;div class=&quot;scroll&quot;&gt;&lt;div id=&quot;c-heat&quot; style=&quot;min-width:620px&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Entradas \u00d7 capacidade de contato por hora&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;Entradas (m\u00e9dia\/dia)&lt;\/span&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;Contatos efetivos (m\u00e9dia\/dia)&lt;\/span&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s3)&quot;&gt;&lt;\/i&gt;Decis\u00f5es (m\u00e9dia\/dia)&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-cap&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;read&quot; id=&quot;r-cap&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Estoque m\u00e9dio de propostas em aberto&lt;\/h3&gt;&lt;div id=&quot;c-est&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;read&quot;&gt;O estoque cresce ao longo do dia: as entradas da tarde n\u00e3o s\u00e3o decididas no mesmo dia.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Taxa de sucesso do v\u00eddeo por hora&lt;\/h3&gt;&lt;div id=&quot;c-vh&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;read&quot; id=&quot;r-vh&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Taxa de liga\u00e7\u00e3o atendida por hora&lt;\/h3&gt;&lt;div id=&quot;c-lh&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Marca\u00e7\u00e3o de &quot;Liga\u00e7\u00e3o atendida&quot; \u00e9 pouco usada; use como tend\u00eancia, n\u00e3o como valor absoluto.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;TME e TMA por hora&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;TME mediano (min)&lt;\/span&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;TMA mediano (min)&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-tth&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Linhas tracejadas: metas de 5 e 9 min.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Lead time por hora de entrada&lt;\/h3&gt;&lt;div id=&quot;c-ldh&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;read&quot; id=&quot;r-ldh&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Taxas por dia da semana&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;% sucesso v\u00eddeo&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;% TME na meta&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s3)&quot;&gt;&lt;\/i&gt;% TMA na meta&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-tw&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Tempos por dia da semana&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;TME mediano (min)&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;TMA mediano (min)&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-ttw&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;section&gt;&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;Tabela hora a hora&lt;\/h2&gt;&lt;p&gt;Totais do m\u00eas (seg\u2013sex, 8h\u201320h) e m\u00e9dia por dia \u00fatil.&lt;\/p&gt;&lt;\/div&gt;&lt;div class=&quot;tbl&quot;&gt;&lt;table id=&quot;t-hh&quot;&gt;&lt;\/table&gt;&lt;\/div&gt;&lt;\/section&gt;\n&lt;\/div&gt;\n&lt;!-- ================= R\u00c9GUA --&gt;\n&lt;div class=&quot;tab&quot; id=&quot;t-regua&quot; hidden&gt;\n&lt;section&gt;\n&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;R\u00e9gua de contato&lt;\/h2&gt;&lt;p&gt;Regra: at\u00e9 3 ciclos de liga\u00e7\u00e3o, novo ciclo s\u00f3 60 min depois do anterior; at\u00e9 3 tentativas de v\u00eddeo.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;insights&quot; id=&quot;ins-r&quot;&gt;&lt;\/div&gt;\n&lt;\/section&gt;\n&lt;div class=&quot;grid2&quot;&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Intervalo at\u00e9 o pr\u00f3ximo ciclo de liga\u00e7\u00e3o&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i style=&quot;background:var(--crit)&quot;&gt;&lt;\/i&gt;Antes de 60 min (fora da r\u00e9gua)&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;60 min ou mais&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-int&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot; id=&quot;n-int&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Retorno de cada ciclo de liga\u00e7\u00e3o&lt;\/h3&gt;&lt;p class=&quot;note&quot;&gt;% dos ciclos com &quot;Liga\u00e7\u00e3o atendida&quot; marcada. O valor real \u00e9 maior, mas a queda ap\u00f3s o 3\u00ba ciclo se mant\u00e9m.&lt;\/p&gt;&lt;div id=&quot;c-cic&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Aprova\u00e7\u00e3o por quantidade de ciclos de liga\u00e7\u00e3o&lt;\/h3&gt;&lt;div id=&quot;c-cres&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;read&quot; id=&quot;r-cres&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Aprova\u00e7\u00e3o por tentativas de v\u00eddeo&lt;\/h3&gt;&lt;div id=&quot;c-vres&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Discagens \u00d7 lead time por proposta&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s1);border-radius:50%&quot;&gt;&lt;\/i&gt;Aprovada&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s2);border-radius:50%&quot;&gt;&lt;\/i&gt;Reprovada&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s4);border-radius:50%&quot;&gt;&lt;\/i&gt;Desist\u00eancia&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;c-sc&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Cada ponto \u00e9 uma proposta decidida. Eixo vertical em escala logar\u00edtmica.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Para onde v\u00e3o as liga\u00e7\u00f5es n\u00e3o atendidas&lt;\/h3&gt;&lt;div id=&quot;c-ph&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;read&quot;&gt;A maior parte das tentativas \u00e9 para n\u00fameros do enriquecimento PH3A, e n\u00e3o para o telefone informado na proposta.&lt;\/p&gt;&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;!-- ================= TODAS AS VARI\u00c1VEIS --&gt;\n&lt;div class=&quot;tab&quot; id=&quot;t-var&quot; hidden&gt;\n&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;Todas as vari\u00e1veis da base&lt;\/h2&gt;&lt;p&gt;Um gr\u00e1fico para cada dimens\u00e3o que a base permite analisar. Passe o mouse para ver os valores.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;grid2&quot;&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Situa\u00e7\u00e3o final das propostas&lt;\/h3&gt;&lt;div id=&quot;v-sit&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Funil da mesa&lt;\/h3&gt;&lt;div id=&quot;v-fun&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel span2&quot;&gt;&lt;h3&gt;Canal de contato \u00d7 resultado&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;Aprovada&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;Reprovada&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s4)&quot;&gt;&lt;\/i&gt;Desist\u00eancia&lt;\/span&gt;&lt;span&gt;&lt;i style=&quot;background:var(--s3)&quot;&gt;&lt;\/i&gt;Em aberto&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;v-canal&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel span2&quot;&gt;&lt;h3&gt;Conv\u00eanios&lt;\/h3&gt;\n&lt;div class=&quot;chips&quot; id=&quot;ch-cv&quot; role=&quot;group&quot; aria-label=&quot;Indicador por conv\u00eanio&quot;&gt;&lt;\/div&gt;\n&lt;div id=&quot;v-cv&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Conv\u00eanios com 9 ou mais propostas.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Produto (canal de entrada)&lt;\/h3&gt;&lt;div class=&quot;tbl&quot; style=&quot;border:0&quot;&gt;&lt;table id=&quot;v-prod&quot;&gt;&lt;\/table&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Status usado na decis\u00e3o&lt;\/h3&gt;&lt;div id=&quot;v-dst&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Distribui\u00e7\u00e3o do lead time (entrada \u2192 decis\u00e3o)&lt;\/h3&gt;&lt;div id=&quot;v-lead&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Esfor\u00e7o ativo por proposta (min)&lt;\/h3&gt;&lt;div id=&quot;v-esf&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Tempo acumulado em cada fase (mediana, min \u00fateis)&lt;\/h3&gt;\n&lt;div id=&quot;v-fase&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Barra = mediana; r\u00f3tulo inclui o P90. A pend\u00eancia de documento depende do cliente e \u00e9 a fase mais longa.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Transi\u00e7\u00f5es de status mais comuns&lt;\/h3&gt;&lt;div id=&quot;v-trans&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Barra = quantidade; r\u00f3tulo = mediana de tempo entre os dois status.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;TMA por resultado do contato&lt;\/h3&gt;&lt;div id=&quot;v-tmar&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Evolu\u00e7\u00e3o semanal&lt;\/h3&gt;\n&lt;div class=&quot;legend&quot;&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s1)&quot;&gt;&lt;\/i&gt;TME mediano (min)&lt;\/span&gt;&lt;span&gt;&lt;i class=&quot;ln&quot; style=&quot;background:var(--s2)&quot;&gt;&lt;\/i&gt;TMA mediano (min)&lt;\/span&gt;&lt;\/div&gt;\n&lt;div id=&quot;v-sem&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot; id=&quot;n-sem&quot;&gt;&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Motivos dos pedidos de reenvio de documento&lt;\/h3&gt;&lt;div id=&quot;v-doc&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Pedidos de reenvio por proposta&lt;\/h3&gt;&lt;div id=&quot;v-reen&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Entre as propostas que tiveram ao menos um pedido.&lt;\/p&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Motivos de reprova\u00e7\u00e3o&lt;\/h3&gt;&lt;div id=&quot;v-rep&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;panel&quot;&gt;&lt;h3&gt;Clientes com mais de uma proposta&lt;\/h3&gt;&lt;div id=&quot;v-cpf&quot;&gt;&lt;\/div&gt;&lt;p class=&quot;note&quot;&gt;Sequ\u00eancia de resultados do mesmo CPF no m\u00eas.&lt;\/p&gt;&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;!-- ================= ACHADOS --&gt;\n&lt;div class=&quot;tab&quot; id=&quot;t-ach&quot; hidden&gt;\n&lt;div class=&quot;sec-head&quot;&gt;&lt;h2&gt;Falhas e pontos de melhoria&lt;\/h2&gt;&lt;div class=&quot;chips&quot; role=&quot;group&quot; aria-label=&quot;Filtrar por prioridade&quot; id=&quot;flt&quot;&gt;&lt;\/div&gt;&lt;\/div&gt;\n&lt;div class=&quot;find&quot; id=&quot;finds&quot;&gt;&lt;\/div&gt;\n&lt;\/div&gt;\n&lt;footer id=&quot;foot&quot;&gt;&lt;\/footer&gt;\n&lt;\/div&gt;\n&lt;div class=&quot;tip&quot; id=&quot;tip&quot; hidden&gt;&lt;\/div&gt;\n&lt;script&gt;\nconst D = {&quot;kpi&quot;:{&quot;propostas&quot;:547,&quot;testes&quot;:211,&quot;tme_med&quot;:1.583,&quot;tme_p90&quot;:4.057,&quot;tme_meta&quot;:0.929,&quot;tma_med&quot;:17.242,&quot;tma_p90&quot;:36.008,&quot;tma_meta&quot;:0.186,&quot;tma_n&quot;:516,&quot;tma_fora&quot;:99,&quot;contatos&quot;:615,&quot;tma_video&quot;:19.133,&quot;tma_tel&quot;:8.9,&quot;aprov&quot;:0.831,&quot;decididas&quot;:473,&quot;abertas&quot;:74,&quot;abertas_doc&quot;:45,&quot;reg_ader&quot;:0.306,&quot;reg_menos60&quot;:0.794,&quot;reg_int_med&quot;:22.533,&quot;reg_mais3&quot;:0.418,&quot;disc_total&quot;:11146,&quot;disc_alem3&quot;:5530,&quot;video_ader&quot;:0.844,&quot;reenvio&quot;:0.327,&quot;apr_com&quot;:0.705,&quot;apr_sem&quot;:0.88,&quot;lead_med&quot;:102.483},&quot;tma_hist&quot;:[[&quot;0\u20135&quot;,54],[&quot;5\u20139&quot;,42],[&quot;9\u201315&quot;,111],[&quot;15\u201320&quot;,100],[&quot;20\u201330&quot;,123],[&quot;30\u201345&quot;,57],[&quot;45\u201360&quot;,21],[&quot;60+&quot;,8]],&quot;tme_hist&quot;:[[&quot;0\u20131&quot;,99],[&quot;1\u20132&quot;,249],[&quot;2\u20133&quot;,92],[&quot;3\u20135&quot;,68],[&quot;5\u201310&quot;,27],[&quot;10+&quot;,12]],&quot;tma_dec&quot;:[[&quot;Telefone&quot;,0.0,8.9,103,8.9],[&quot;V\u00eddeo&quot;,9.75,8.05,413,19.133]],&quot;int_hist&quot;:[[&quot;0\u201315&quot;,197],[&quot;15\u201330&quot;,450],[&quot;30\u201345&quot;,122],[&quot;45\u201360&quot;,75],[&quot;60\u201390&quot;,101],[&quot;90\u2013120&quot;,35],[&quot;120+&quot;,83]],&quot;ciclos&quot;:[[&quot;1&quot;,330,52,2336],[&quot;2&quot;,235,26,1752],[&quot;3&quot;,183,8,1528],[&quot;4&quot;,138,7,1179],[&quot;5&quot;,110,3,981],[&quot;6&quot;,92,5,791],[&quot;7&quot;,65,3,559],[&quot;8+&quot;,240,13,2020]],&quot;dias&quot;:[[&quot;01\/09&quot;,16,6],[&quot;02\/09&quot;,18,14],[&quot;03\/09&quot;,15,18],[&quot;04\/09&quot;,20,21],[&quot;08\/09&quot;,26,23],[&quot;09\/09&quot;,31,26],[&quot;10\/09&quot;,22,17],[&quot;11\/09&quot;,26,29],[&quot;14\/09&quot;,30,20],[&quot;15\/09&quot;,14,21],[&quot;16\/09&quot;,20,12],[&quot;17\/09&quot;,18,17],[&quot;18\/09&quot;,24,19],[&quot;21\/09&quot;,20,13],[&quot;22\/09&quot;,16,11],[&quot;23\/09&quot;,30,21],[&quot;24\/09&quot;,30,23],[&quot;25\/09&quot;,35,30],[&quot;28\/09&quot;,45,54],[&quot;29\/09&quot;,49,54],[&quot;30\/09&quot;,33,24]],&quot;atend&quot;:[[&quot;Propostas recebidas&quot;,547],[&quot;Propostas decididas&quot;,473],[&quot;Propostas aprovadas&quot;,393],[&quot;Discagens&quot;,11146],[&quot;Contatos efetivos&quot;,615],[&quot;Pedidos de reenvio de doc&quot;,355],[&quot;Horas em TMA&quot;,169.979],[&quot;Horas de esfor\u00e7o ativo&quot;,373.988]],&quot;conv&quot;:[[&quot;INSS - Aposentados e Pensionistas&quot;,77,1.517,17.667,0.761,0.286,103.717],[&quot;Governo do Estado da Amazonas&quot;,57,1.2,17.112,1.0,0.421,112.317],[&quot;Gov. S\u00e3o Paulo - Tempor\u00e1rios&quot;,57,1.633,19.25,0.84,0.263,129.825],[&quot;Gov. S\u00e3o Paulo - Efetivo&quot;,52,1.625,19.683,0.882,0.365,116.917],[&quot;Governo do Estado de Roraima&quot;,44,1.55,17.425,0.925,0.364,69.933],[&quot;Pref. Nova Igua\u00e7u&quot;,39,1.483,15.217,0.788,0.436,128.25],[&quot;S\u00e3o Paulo Previd\u00eancia - SPPREV&quot;,35,1.75,17.0,0.906,0.2,63.175],[&quot;Governo do Estado do Maranh\u00e3o&quot;,30,1.442,14.317,0.846,0.4,184.467],[&quot;Pol\u00edcia Militar do Estado de S\u00e3o Paulo&quot;,30,1.567,14.942,0.964,0.1,45.217],[&quot;Governo do Piau\u00ed&quot;,21,1.6,21.4,0.619,0.048,59.8],[&quot;Pref. Aracaju&quot;,18,1.917,21.104,0.462,0.611,270.667],[&quot;Amazonprev&quot;,17,1.667,14.967,0.538,0.353,243.267]],&quot;docs&quot;:[[&quot;Fotoc\u00f3pia \/ c\u00f3pia&quot;,88],[&quot;Sem motivo claro no texto&quot;,84],[&quot;Print de tela&quot;,63],[&quot;Vencido \/ fora da validade&quot;,53],[&quot;Montagem \/ edi\u00e7\u00e3o \/ adultera\u00e7\u00e3o&quot;,24],[&quot;Ileg\u00edvel \/ qualidade da foto&quot;,21],[&quot;Mais de 15 anos&quot;,13],[&quot;Falta verso \/ frente&quot;,7],[&quot;Comprovante \/ outro doc&quot;,1],[&quot;Selfie&quot;,1]],&quot;falhas&quot;:[[&quot;Base de dados&quot;,&quot;Alta&quot;,&quot;211 propostas de teste (28% da base) misturadas com produ\u00e7\u00e3o \u2014 conv\u00eanios \\&quot;Convenio222\\&quot;, \\&quot;GOV SP\\&quot;, \\&quot;TESTE\\&quot;, nomes com TESTE e detalhes \\&quot;teste\\&quot;.&quot;,&quot;Criar ambiente de homologa\u00e7\u00e3o ou flag \\&quot;teste\\&quot; obrigat\u00f3ria no sistema; nunca usar produ\u00e7\u00e3o para teste.&quot;],[&quot;Base de dados&quot;,&quot;Alta&quot;,&quot;N\u00e3o existe identifica\u00e7\u00e3o do atendente em cada evento.&quot;,&quot;Incluir coluna USU\u00c1RIO\/ATENDENTE no export (o sistema provavelmente j\u00e1 grava).&quot;],[&quot;Base de dados&quot;,&quot;Alta&quot;,&quot;N\u00e3o h\u00e1 in\u00edcio e fim de liga\u00e7\u00e3o\/v\u00eddeo \u2014 s\u00f3 o hor\u00e1rio da marca\u00e7\u00e3o.&quot;,&quot;Exportar dura\u00e7\u00e3o da chamada (discador\/plataforma de v\u00eddeo) ou criar marca\u00e7\u00f5es de in\u00edcio\/fim.&quot;],[&quot;Base de dados&quot;,&quot;M\u00e9dia&quot;,&quot;ID s\u00f3 aparece na 1\u00aa linha de cada proposta; 1 proposta (linha 18,277 do CSV) come\u00e7a sem ID e sem a ORDEM 1, colada na proposta 29414663.&quot;,&quot;Exportar ID em todas as linhas.&quot;],[&quot;Base de dados&quot;,&quot;Baixa&quot;,&quot;Conv\u00eanios com nomes duplicados (Nova Igua\u00e7u em 2 grafias, Aracaju em 2 grafias).&quot;,&quot;Padronizar cadastro de conv\u00eanios.&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;Alta&quot;,&quot;\\&quot;Liga\u00e7\u00e3o atendida\\&quot; quase n\u00e3o \u00e9 marcada: 118 atendidas contra 11.028 n\u00e3o atendidas (1,1%). Parte das \\&quot;atendidas\\&quot; (41) descreve v\u00eddeo-call.&quot;,&quot;Tornar obrigat\u00f3ria a marca\u00e7\u00e3o \\&quot;Liga\u00e7\u00e3o atendida\\&quot; quando houver contato; separar v\u00eddeo de telefone.&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;M\u00e9dia&quot;,&quot;\\&quot;Liga\u00e7\u00e3o n\u00e3o atendida\/mensagem\\&quot; \u00e9 usada para pedido de documento, in\u00edcio de v\u00eddeo e notas de teste.&quot;,&quot;Criar marca\u00e7\u00e3o pr\u00f3pria para \\&quot;mensagem enviada ao cliente\\&quot;.&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;M\u00e9dia&quot;,&quot;Dois fluxos de tentativa convivem: \\&quot;Tentativa de Contato - 1\/2\/3\\&quot; e \\&quot;Aguardando 2\u00ba\/3\u00ba Tentativa Liga\u00e7\u00e3o\\&quot;.&quot;,&quot;Unificar em um \u00fanico fluxo.&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;M\u00e9dia&quot;,&quot;25 de 27 reprova\u00e7\u00f5es por \\&quot;7 dias\\&quot; foram lan\u00e7adas como \\&quot;Reprovado Manual\\&quot; e n\u00e3o como \\&quot;Reprovado SLA V\u00eddeo\\&quot;.&quot;,&quot;Usar o status espec\u00edfico; idealmente expira\u00e7\u00e3o autom\u00e1tica.&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;M\u00e9dia&quot;,&quot;Detalhe em texto livre com telefones e hor\u00e1rios de cada liga\u00e7\u00e3o.&quot;,&quot;Registrar cada tentativa como evento pr\u00f3prio (como j\u00e1 \u00e9 feito no \\&quot;N\u00e3o Atendeu Contato PH3A\\&quot;).&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;Baixa&quot;,&quot;\\&quot;Cliente Entrou no Link de Reuni\u00e3o\\&quot; registrado 2.961 vezes (m\u00e9dia 6,3 por proposta com v\u00eddeo).&quot;,&quot;Registrar s\u00f3 a 1\u00aa entrada ou consolidar.&quot;],[&quot;Marca\u00e7\u00e3o&quot;,&quot;Baixa&quot;,&quot;4 propostas com eventos ap\u00f3s a decis\u00e3o e 2 com decis\u00e3o alterada.&quot;,&quot;Bloquear ou exigir justificativa de reabertura.&quot;],[&quot;Processo&quot;,&quot;Alta&quot;,&quot;Esfor\u00e7o telef\u00f4nico alto e de pouco retorno: 11.028 liga\u00e7\u00f5es n\u00e3o atendidas (20 por proposta); 65% delas para n\u00fameros PH3A.&quot;,&quot;Ver aba \\&quot;Por canal e resultado\\&quot; (faixa de tentativas): definir teto de tentativas e mandar link de v\u00eddeo\/WhatsApp j\u00e1 no 1\u00ba contato.&quot;],[&quot;Processo&quot;,&quot;Alta&quot;,&quot;33% das propostas tiveram pedido de reenvio de documento; motivos repetitivos (fotoc\u00f3pia, print, vencido).&quot;,&quot;Validar o documento na captura (app\/parceiro) e orientar o cliente antes do envio.&quot;],[&quot;Processo&quot;,&quot;M\u00e9dia&quot;,&quot;106 propostas (19%) ca\u00edram no SLA de v\u00eddeo ap\u00f3s 3 ciclos sem contato.&quot;,&quot;Agendamento ativo de v\u00eddeo com o cliente e lembrete autom\u00e1tico.&quot;],[&quot;Processo&quot;,&quot;M\u00e9dia&quot;,&quot;134 propostas (24%) s\u00e3o de clientes com mais de uma proposta no m\u00eas.&quot;,&quot;Avaliar com o banco reaproveitar valida\u00e7\u00e3o recente (ex.: v\u00eddeo aprovado nos \u00faltimos X dias).&quot;],[&quot;Gest\u00e3o&quot;,&quot;Alta&quot;,&quot;TMA acima da meta: mediana 17 min contra meta de 9 min; s\u00f3 19% dos contatos fecham em at\u00e9 9 min. No v\u00eddeo, metade do tempo \u00e9 depois da marca\u00e7\u00e3o de sucesso (registro\/an\u00e1lise).&quot;,&quot;Lan\u00e7ar o status de decis\u00e3o ao final da chamada; roteiro de confirma\u00e7\u00e3o mais curto; nota de an\u00e1lise padronizada.&quot;],[&quot;Processo&quot;,&quot;Alta&quot;,&quot;R\u00e9gua de liga\u00e7\u00e3o descumprida: 79% dos novos ciclos come\u00e7am antes de 60 min (mediana 23 min) e 42% das propostas com liga\u00e7\u00e3o passaram de 3 ciclos (m\u00e1x. 51).&quot;,&quot;Travar no sistema\/discador o novo ciclo antes de 60 min e enviar ao SLA v\u00eddeo ap\u00f3s o 3\u00ba ciclo.&quot;],[&quot;Gest\u00e3o&quot;,&quot;Baixa&quot;,&quot;TME dentro da meta: mediana 1,6 min, 93% em at\u00e9 5 min.&quot;,&quot;Manter; monitorar os picos de entrada (aba Dia e hora).&quot;]]};\nconst C = {&quot;hrs&quot;:[&quot;8h&quot;,&quot;9h&quot;,&quot;10h&quot;,&quot;11h&quot;,&quot;12h&quot;,&quot;13h&quot;,&quot;14h&quot;,&quot;15h&quot;,&quot;16h&quot;,&quot;17h&quot;,&quot;18h&quot;,&quot;19h&quot;],&quot;dow&quot;:[&quot;seg&quot;,&quot;ter&quot;,&quot;qua&quot;,&quot;qui&quot;,&quot;sex&quot;,&quot;s\u00e1b&quot;],&quot;ndias&quot;:[3,5,5,4,4,4],&quot;ndu&quot;:21,&quot;H&quot;:{&quot;Entradas&quot;:{&quot;tot&quot;:[4,27,47,64,60,52,56,60,50,57,25,11],&quot;fora&quot;:34},&quot;Eventos da mesa&quot;:{&quot;tot&quot;:[1159,1124,1258,1649,1532,1826,1928,1854,1496,1406,1454,1165],&quot;fora&quot;:51},&quot;Discagens&quot;:{&quot;tot&quot;:[856,720,712,974,839,1141,1196,1110,848,719,1032,998],&quot;fora&quot;:1},&quot;Liga\u00e7\u00f5es atendidas&quot;:{&quot;tot&quot;:[4,10,8,9,12,14,9,10,13,17,8,4],&quot;fora&quot;:0},&quot;Tentativas de v\u00eddeo&quot;:{&quot;tot&quot;:[40,61,81,92,101,92,95,106,75,86,65,20],&quot;fora&quot;:2},&quot;V\u00eddeos com sucesso&quot;:{&quot;tot&quot;:[7,23,44,62,57,45,45,58,50,54,41,9],&quot;fora&quot;:1},&quot;Contatos efetivos&quot;:{&quot;tot&quot;:[13,35,50,77,66,63,52,68,64,75,38,12],&quot;fora&quot;:2},&quot;Decis\u00f5es&quot;:{&quot;tot&quot;:[5,33,37,46,42,39,52,46,67,62,31,11],&quot;fora&quot;:2},&quot;Aprova\u00e7\u00f5es&quot;:{&quot;tot&quot;:[4,26,31,45,40,37,45,30,53,46,24,10],&quot;fora&quot;:2},&quot;Pedidos de reenvio de doc&quot;:{&quot;tot&quot;:[24,19,20,33,41,32,47,34,34,29,29,10],&quot;fora&quot;:3},&quot;Docs reenviados pelo cliente&quot;:{&quot;tot&quot;:[6,23,19,18,33,26,29,28,28,25,14,6],&quot;fora&quot;:6}},&quot;W&quot;:{&quot;Entradas&quot;:[95,121,132,85,105,9],&quot;Eventos da mesa&quot;:[3194,3849,4696,3061,3089,13],&quot;Discagens&quot;:[2070,2201,3110,1997,1768,0],&quot;Liga\u00e7\u00f5es atendidas&quot;:[12,27,36,28,15,0],&quot;Tentativas de v\u00eddeo&quot;:[142,247,203,134,190,0],&quot;V\u00eddeos com sucesso&quot;:[84,114,106,74,118,0],&quot;Contatos efetivos&quot;:[96,142,142,102,133,0],&quot;Decis\u00f5es&quot;:[87,115,97,75,99,0],&quot;Aprova\u00e7\u00f5es&quot;:[61,97,81,62,92,0],&quot;Pedidos de reenvio de doc&quot;:[82,78,71,51,73,0],&quot;Docs reenviados pelo cliente&quot;:[62,58,49,39,52,1]},&quot;HM&quot;:{&quot;Entradas&quot;:[[0.0,1.67,2.33,3.67,3.67,4.0,2.67,3.33,1.0,5.33,2.67,0.33],[0.0,2.2,1.8,4.0,1.4,1.6,3.6,1.8,2.4,3.4,1.0,0.2],[0.2,0.8,1.8,3.0,5.0,2.2,1.8,4.0,2.2,2.4,1.4,0.6],[0.25,0.5,2.25,2.25,2.5,2.0,1.5,2.75,2.5,1.0,0.25,1.0],[0.5,1.25,3.25,2.25,1.75,3.25,3.75,2.5,3.5,2.0,1.0,0.5]],&quot;Eventos da mesa&quot;:[[60.33,47.67,64.0,54.67,91.33,107.67,123.33,98.67,66.67,93.67,123.0,130.33],[53.8,64.8,56.0,71.4,65.2,57.4,73.4,55.0,66.4,79.4,75.2,51.2],[44.0,50.2,48.2,90.0,78.0,122.0,103.2,128.2,76.4,62.2,79.2,55.4],[64.0,50.25,79.0,92.5,77.5,83.5,68.75,66.25,56.25,39.75,43.0,42.0],[58.25,51.25,57.25,77.0,58.0,68.0,100.0,94.25,89.25,64.5,35.25,18.25]],&quot;Discagens&quot;:[[44.0,33.33,36.67,33.0,61.33,68.33,84.67,63.0,33.0,33.67,84.67,114.0],[38.0,38.0,29.4,34.6,22.8,32.0,36.6,30.0,40.2,41.8,51.2,45.6],[33.4,36.4,31.2,61.2,43.2,80.8,65.2,84.6,45.0,37.4,56.8,46.8],[51.5,34.25,49.5,60.25,48.5,61.5,46.75,30.25,28.75,17.75,35.5,34.75],[40.25,27.75,25.25,38.75,32.75,31.5,61.5,56.75,52.0,37.75,24.0,13.75]],&quot;Contatos efetivos&quot;:[[0.33,1.33,3.0,3.0,2.0,3.33,3.0,4.0,3.0,5.0,2.67,1.33],[0.4,2.4,2.2,4.0,4.4,2.0,2.6,1.8,2.4,3.8,1.8,0.6],[0.8,1.2,1.0,3.2,2.2,4.6,2.2,3.4,4.0,2.8,2.6,0.2],[0.5,1.75,2.5,3.5,3.0,2.25,1.5,3.0,3.0,3.0,0.75,0.75],[1.0,1.5,3.75,4.5,3.75,2.75,3.25,4.5,2.75,3.75,1.25,0.25]],&quot;Decis\u00f5es&quot;:[[0.33,1.0,2.33,2.33,1.33,1.0,3.67,3.33,6.67,3.33,2.33,1.33],[0.2,1.8,2.2,2.6,2.4,1.6,2.6,2.2,1.4,4.0,1.4,0.4],[0.2,1.8,0.4,1.4,1.4,1.4,3.4,2.0,3.8,2.2,1.2,0.0],[0.0,1.25,1.75,1.5,2.75,2.25,1.0,1.75,2.0,3.25,0.75,0.5],[0.5,1.75,2.5,3.25,2.0,3.0,1.75,2.0,3.25,2.0,2.0,0.75]]},&quot;taxa_h&quot;:{&quot;% liga\u00e7\u00e3o atendida&quot;:[0.005,0.014,0.011,0.009,0.014,0.012,0.007,0.009,0.015,0.024,0.008,0.004],&quot;% sucesso v\u00eddeo&quot;:[0.175,0.377,0.543,0.674,0.564,0.489,0.474,0.547,0.667,0.628,0.631,0.45]},&quot;taxa_w&quot;:{&quot;% liga\u00e7\u00e3o atendida&quot;:[0.006,0.012,0.012,0.014,0.009,null],&quot;% sucesso v\u00eddeo&quot;:[0.592,0.462,0.522,0.552,0.621,null]},&quot;tempo_h&quot;:{&quot;TME (min)&quot;:[1.98,2.27,2.11,1.35,1.65,1.87,1.53,1.29,1.31,1.55,1.53,1.62],&quot;TMA (min)&quot;:[17.29,17.12,15.23,18.3,19.23,15.58,18.8,16.55,16.82,20.75,16.63,13.18],&quot;Lead time (h \u00fateis)&quot;:[1.62,1.28,0.96,2.55,1.59,1.08,1.55,1.29,0.78,2.57,5.69,9.22]},&quot;tempo_w&quot;:{&quot;TME (min)&quot;:[1.53,1.95,1.37,1.63,1.62,0.72],&quot;TMA (min)&quot;:[14.69,17.25,19.13,15.8,20.7,null],&quot;Lead time (h \u00fateis)&quot;:[2.52,2.12,1.73,1.2,1.0,6.11]},&quot;meta_h&quot;:{&quot;% TME na meta&quot;:[1.0,0.821,0.938,0.969,0.934,0.904,0.947,0.983,0.96,1.0,0.96,0.909],&quot;% TMA na meta&quot;:[0.1,0.179,0.143,0.169,0.226,0.136,0.152,0.237,0.222,0.152,0.258,0.222]},&quot;meta_w&quot;:{&quot;% TME na meta&quot;:[0.958,0.893,0.939,0.918,0.952,0.778],&quot;% TMA na meta&quot;:[0.202,0.2,0.226,0.198,0.108,null]},&quot;estoque_h&quot;:[35.4,35.4,35.1,35.6,36.4,37.3,37.9,38.1,38.7,38.0,37.7,37.4],&quot;estoque_w&quot;:[50.2,33.0,37.2,32.7,35.7],&quot;var&quot;:{&quot;situacao&quot;:[[&quot;Aprovada&quot;,393],[&quot;Reprovada&quot;,78],[&quot;Aberta - aguardando doc do cliente&quot;,45],[&quot;Aberta - SLA v\u00eddeo&quot;,20],[&quot;Aberta - em tratamento&quot;,6],[&quot;Aberta - na fila&quot;,3],[&quot;Desist\u00eancia&quot;,2]],&quot;canal_res&quot;:{&quot;S\u00f3 v\u00eddeo&quot;:[73,16,0,1],&quot;S\u00f3 telefone&quot;:[24,7,0,19],&quot;Telefone + V\u00eddeo&quot;:[293,54,2,51],&quot;Sem contato&quot;:[3,1,0,3]},&quot;decisao_status&quot;:[[&quot;Aprovado Manual&quot;,224],[&quot;Aprovado com contato v\u00eddeo&quot;,155],[&quot;(sem decis\u00e3o)&quot;,74],[&quot;Reprovado Manual&quot;,53],[&quot;Reprovado Contato Suspeito V\u00eddeo&quot;,19],[&quot;Aprovado telefone Proposta&quot;,13],[&quot;Cliente desistiu da negocia\u00e7\u00e3o&quot;,2],[&quot;Reprovado Documento Adulterado&quot;,2],[&quot;Reprovado SLA V\u00eddeo&quot;,1],[&quot;Reprovada Pine&quot;,1],[&quot;Aprovado Telefone Bureau&quot;,1],[&quot;Reprovado Contato Suspeito Telefone&quot;,1],[&quot;Reprovado Desconhece o cliente&quot;,1]],&quot;funil&quot;:[[&quot;Entraram na mesa&quot;,547],[&quot;Tiveram 1\u00aa a\u00e7\u00e3o&quot;,547],[&quot;Tentativa de contato&quot;,540],[&quot;Contato efetivo&quot;,451],[&quot;Decididas&quot;,473],[&quot;Aprovadas&quot;,393]],&quot;conv&quot;:[[&quot;INSS - Aposentados e Pensionistas&quot;,77,0.761,0.286,0.221,1.729,17.667,1.517,17.545],[&quot;Governo do Estado da Amazonas&quot;,57,1.0,0.421,0.228,1.872,17.112,1.2,25.351],[&quot;Gov. S\u00e3o Paulo - Tempor\u00e1rios&quot;,57,0.84,0.263,0.298,2.164,19.25,1.633,21.772],[&quot;Gov. S\u00e3o Paulo - Efetivo&quot;,52,0.882,0.365,0.231,1.949,19.683,1.625,16.058],[&quot;Governo do Estado de Roraima&quot;,44,0.925,0.364,0.136,1.166,17.425,1.55,11.477],[&quot;Pref. Nova Igua\u00e7u&quot;,39,0.788,0.436,0.128,2.138,15.217,1.483,21.436],[&quot;S\u00e3o Paulo Previd\u00eancia - SPPREV&quot;,35,0.906,0.2,0.143,1.053,17.0,1.75,20.057],[&quot;Governo do Estado do Maranh\u00e3o&quot;,30,0.846,0.4,0.267,3.074,14.317,1.442,24.167],[&quot;Pol\u00edcia Militar do Estado de S\u00e3o Paulo&quot;,30,0.964,0.1,0.1,0.754,14.942,1.567,21.933],[&quot;Governo do Piau\u00ed&quot;,21,0.619,0.048,0.095,0.997,21.4,1.6,12.762],[&quot;Pref. Aracaju&quot;,18,0.462,0.611,0.167,4.511,21.104,1.917,18.333],[&quot;Amazonprev&quot;,17,0.538,0.353,0.235,4.054,14.967,1.667,41.0],[&quot;Governo do Estado de Minas Gerais&quot;,12,0.909,0.333,0.167,1.351,16.333,1.458,12.583],[&quot;Governo do Paran\u00e1 - PR&quot;,11,0.75,0.727,0.182,1.089,27.5,2.683,16.909],[&quot;Prefeitura Municipal de S\u00e3o Paulo&quot;,9,0.75,0.222,0.111,0.527,15.183,1.65,15.556],[&quot;Inst Prev Nova Igua\u00e7u&quot;,9,0.571,0.556,0.0,1.251,16.663,2.35,12.0]],&quot;produto&quot;:[[&quot;Cart\u00e3o PINE&quot;,34,0.556,0.588,3.882,0.471],[&quot;Consignado - MESA PINE (API) - Amigoz&quot;,513,0.842,0.31,1.601,0.113]],&quot;ciclos_res&quot;:[[&quot;0&quot;,217,0.576,47.483],[&quot;1&quot;,95,0.874,44.383],[&quot;2&quot;,52,0.904,64.617],[&quot;3&quot;,45,0.778,124.983],[&quot;4\u20135&quot;,46,0.761,181.05],[&quot;6\u201310&quot;,78,0.769,527.292],[&quot;&gt;10&quot;,14,0.571,1144.8]],&quot;video_res&quot;:[[&quot;0&quot;,131,0.542],[&quot;1&quot;,203,0.798],[&quot;2&quot;,94,0.787],[&quot;3&quot;,54,0.759],[&quot;4\u20135&quot;,44,0.75],[&quot;&gt;5&quot;,21,0.571]],&quot;reenvios&quot;:[[1,86],[2,52],[3,22],[4,11],[5,3],[6,5]],&quot;lead_hist&quot;:[[&quot;0\u201330m&quot;,81],[&quot;30\u201360m&quot;,101],[&quot;1\u20132h&quot;,76],[&quot;2\u20134h&quot;,60],[&quot;4\u20138h&quot;,55],[&quot;8\u201312h&quot;,26],[&quot;12\u201324h&quot;,36],[&quot;24h+&quot;,38]],&quot;esforco_hist&quot;:[[&quot;0\u201310&quot;,65],[&quot;10\u201320&quot;,99],[&quot;20\u201330&quot;,101],[&quot;30\u201345&quot;,97],[&quot;45\u201360&quot;,68],[&quot;60\u201390&quot;,67],[&quot;90\u2013120&quot;,30],[&quot;120+&quot;,20]],&quot;fases&quot;:[[&quot;0. 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Tentativa de Contato - 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decididas&#x27;],\n[&#x27;Em aberto no fim do m\u00eas&#x27;,K.abertas,&#x27;&#x27;,`${K.abertas_doc} aguardando documento do cliente`,&#x27;warn&#x27;,&#x27;Acompanhar&#x27;],\n[&#x27;Ader\u00eancia \u00e0 r\u00e9gua de liga\u00e7\u00e3o&#x27;,pc(K.reg_ader),&#x27;&#x27;,`${pc(K.reg_menos60)} dos ciclos antes de 60 min \u00b7 intervalo mediano ${nf(K.reg_int_med,0)} min`,&#x27;crit&#x27;,&#x27;Fora da r\u00e9gua&#x27;],\n[&#x27;Reenvio de documento&#x27;,pc(K.reenvio),&#x27;&#x27;,`Aprova\u00e7\u00e3o cai de ${pc(K.apr_sem)} para ${pc(K.apr_com)}`,&#x27;warn&#x27;,&#x27;Retrabalho&#x27;],\n];\n$(&#x27;kpis&#x27;).innerHTML=kp.map(k=&gt;`&lt;div class=&quot;kpi&quot;&gt;&lt;span class=&quot;lbl&quot;&gt;${k[0]}&lt;\/span&gt;&lt;span class=&quot;val&quot;&gt;${k[1]}&lt;small&gt;${k[2]}&lt;\/small&gt;&lt;\/span&gt;&lt;span class=&quot;sub&quot;&gt;${k[3]}&lt;\/span&gt;&lt;span class=&quot;pill 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Verde = dentro da meta. ${K.tma_fora} contatos com status lan\u00e7ado mais de 60 min depois ficaram fora do c\u00e1lculo.`;\nvbars(&#x27;c-tme&#x27;,D.tme_hist,{color:(r,i)=&gt;i&lt;4?&#x27;var(--good)&#x27;:&#x27;var(--crit)&#x27;,marker:{at:4,label:&#x27;meta 5 min&#x27;}});\n$(&#x27;n-tme&#x27;).textContent=`${K.propostas} propostas. Verde = dentro da meta.`;\n(function(){const W=520,L=78,R=90,rowH=46,T=10;const H=T+D.tma_dec.length*rowH+24;const svg=el(&#x27;svg&#x27;,{viewBox:`0 0 ${W} ${H}`});\nconst max=Math.max(25,...D.tma_dec.map(d=&gt;d[1]+d[2]));const sc=v=&gt;(W-L-R)*v\/max;\n[0,5,9,15,20,25].filter(v=&gt;v&lt;=max).forEach(v=&gt;{const x=L+sc(v);el(&#x27;line&#x27;,{x1:x,x2:x,y1:T,y2:H-22,stroke:v==9?&#x27;var(--ink)&#x27;:&#x27;var(--grid)&#x27;,&#x27;stroke-dasharray&#x27;:v==9?&#x27;4 3&#x27;:&#x27;&#x27;},svg);txt(svg,x,H-8,v==9?&#x27;9 (meta)&#x27;:v,{&#x27;text-anchor&#x27;:&#x27;middle&#x27;,class:v==9?&#x27;val&#x27;:&#x27;ax&#x27;})});\nD.tma_dec.forEach((d,i)=&gt;{const y=T+i*rowH+8,h=24;txt(svg,L-8,y+16,d[0],{&#x27;text-anchor&#x27;:&#x27;end&#x27;,class:&#x27;val&#x27;});const g=el(&#x27;g&#x27;,{},svg);let x=L;\nif(d[1]&gt;0){hb(g,x,y,sc(d[1])-1,h,&#x27;var(--s1)&#x27;,false);x+=sc(d[1])+1}hb(g,x,y,sc(d[2]),h,&#x27;var(--s2)&#x27;);\ntxt(svg,L+sc(d[1]+d[2])+6,y+16,&#x27;TMA &#x27;+nf(d[4])+&#x27; min&#x27;,{class:&#x27;val&#x27;});\nhov(g,`&lt;b&gt;${d[0]}&lt;\/b&gt; \u00b7 ${d[3]} contatos&lt;br&gt;Conversa: ${nf(d[1])} min&lt;br&gt;At\u00e9 lan\u00e7ar status: ${nf(d[2])} min&lt;br&gt;TMA mediano: ${nf(d[4])} min`)});\nmount(&#x27;c-dec&#x27;,svg)})();\nlines(&#x27;c-dias&#x27;,D.dias.map(d=&gt;d[0]),[{name:&#x27;Entradas&#x27;,vals:D.dias.map(d=&gt;d[1]),color:&#x27;var(--s1)&#x27;},{name:&#x27;Decis\u00f5es&#x27;,vals:D.dias.map(d=&gt;d[2]),color:&#x27;var(--s2)&#x27;}],{every:3});\n$(&#x27;t-at&#x27;).innerHTML=&#x27;&lt;thead&gt;&lt;tr&gt;&lt;th&gt;Indicador&lt;\/th&gt;&lt;th&gt;Total m\u00eas&lt;\/th&gt;&lt;th&gt;Por atend.\/m\u00eas&lt;\/th&gt;&lt;th&gt;Por atend.\/dia&lt;\/th&gt;&lt;\/tr&gt;&lt;\/thead&gt;&lt;tbody&gt;&#x27;+\nD.atend.map(a=&gt;`&lt;tr&gt;&lt;td&gt;${a[0]}&lt;\/td&gt;&lt;td&gt;${nf(a[1],a[1]%1?1:0)}&lt;\/td&gt;&lt;td&gt;${nf(a[1]\/15)}&lt;\/td&gt;&lt;td&gt;${nf(a[1]\/15\/21,2)}&lt;\/td&gt;&lt;\/tr&gt;`).join(&#x27;&#x27;)+&#x27;&lt;\/tbody&gt;&#x27;;\n$(&#x27;t-cv&#x27;).innerHTML=&#x27;&lt;thead&gt;&lt;tr&gt;&lt;th&gt;Conv\u00eanio&lt;\/th&gt;&lt;th&gt;Prop.&lt;\/th&gt;&lt;th&gt;TME&lt;\/th&gt;&lt;th&gt;TMA&lt;\/th&gt;&lt;th&gt;Aprov.&lt;\/th&gt;&lt;th&gt;Reenvio&lt;\/th&gt;&lt;\/tr&gt;&lt;\/thead&gt;&lt;tbody&gt;&#x27;+\nD.conv.map(c=&gt;`&lt;tr&gt;&lt;td&gt;${c[0]}&lt;\/td&gt;&lt;td&gt;${c[1]}&lt;\/td&gt;&lt;td class=&quot;${c[2]&lt;=5?&#x27;ok&#x27;:&#x27;bad&#x27;}&quot;&gt;${nf(c[2])}&lt;\/td&gt;&lt;td class=&quot;${c[3]==null?&#x27;&#x27;:c[3]&lt;=9?&#x27;ok&#x27;:&#x27;bad&#x27;}&quot;&gt;${nf(c[3])}&lt;\/td&gt;&lt;td&gt;${pc(c[4])}&lt;\/td&gt;&lt;td&gt;${pc(c[5])}&lt;\/td&gt;&lt;\/tr&gt;`).join(&#x27;&#x27;)+&#x27;&lt;\/tbody&gt;&#x27;;\n\/* ================= HORA E DIA *\/\nconst METS=[&#x27;Entradas&#x27;,&#x27;Eventos da mesa&#x27;,&#x27;Discagens&#x27;,&#x27;Contatos efetivos&#x27;,&#x27;V\u00eddeos com sucesso&#x27;,&#x27;Tentativas de v\u00eddeo&#x27;,&#x27;Decis\u00f5es&#x27;,&#x27;Aprova\u00e7\u00f5es&#x27;,&#x27;Pedidos de reenvio de doc&#x27;,&#x27;Docs reenviados pelo cliente&#x27;];\nconst MODES=[[&#x27;tot&#x27;,&#x27;Total do m\u00eas&#x27;],[&#x27;dia&#x27;,&#x27;M\u00e9dia por dia&#x27;],[&#x27;at&#x27;,&#x27;Por atendente\/dia&#x27;]];\nlet met=&#x27;Entradas&#x27;,mode=&#x27;dia&#x27;;\n$(&#x27;ch-met&#x27;).innerHTML=METS.map(m=&gt;`&lt;button type=&quot;button&quot; id=&quot;m-${METS.indexOf(m)}&quot; data-m=&quot;${m}&quot;&gt;${m}&lt;\/button&gt;`).join(&#x27;&#x27;);\n$(&#x27;ch-mode&#x27;).innerHTML=MODES.map(m=&gt;`&lt;button type=&quot;button&quot; id=&quot;md-${m[0]}&quot; data-m=&quot;${m[0]}&quot;&gt;${m[1]}&lt;\/button&gt;`).join(&#x27;&#x27;);\nconst NDU=C.ndu;\nfunction drawHora(){\n[...$(&#x27;ch-met&#x27;).children].forEach(b=&gt;b.setAttribute(&#x27;aria-pressed&#x27;,b.dataset.m==met));[...$(&#x27;ch-mode&#x27;).children].forEach(b=&gt;b.setAttribute(&#x27;aria-pressed&#x27;,b.dataset.m==mode));\nconst h=C.H[met].tot,w=C.W[met];const div=mode==&#x27;tot&#x27;?1:mode==&#x27;dia&#x27;?NDU:NDU*NAT;const d=mode==&#x27;tot&#x27;?0:mode==&#x27;dia&#x27;?1:2;\nconst tot=h.reduce((a,b)=&gt;a+b,0);\nvbars(&#x27;c-hh&#x27;,C.hrs.map((l,i)=&gt;[l,h[i]\/div,{tip:`&lt;b&gt;${l}\u2013${parseInt(l)+1}h&lt;\/b&gt;&lt;br&gt;${nf(h[i]\/div,d)}${mode==&#x27;tot&#x27;?&#x27;&#x27;:&#x27; por dia&#x27;}&lt;br&gt;${pc(h[i]\/tot,1)} do total do dia`}]),{fmt:v=&gt;nf(v,v&lt;10&amp;&amp;d?d:0)});\nconst wd=C.dow.slice(0,5);\nvbars(&#x27;c-hw&#x27;,wd.map((l,i)=&gt;{const nd=C.ndias[i]||1;const v=mode==&#x27;tot&#x27;?w[i]:mode==&#x27;dia&#x27;?w[i]\/nd:w[i]\/nd\/NAT;return [l,v,{tip:`&lt;b&gt;${l}&lt;\/b&gt; (${nd} dias no m\u00eas)&lt;br&gt;Total: ${w[i]}&lt;br&gt;M\u00e9dia por dia: ${nf(w[i]\/nd)}&lt;br&gt;Por atendente\/dia: ${nf(w[i]\/nd\/NAT,2)}`}]}),{fmt:v=&gt;nf(v,v&lt;10&amp;&amp;d?d:0)});\nconst lab=MODES.find(m=&gt;m[0]==mode)[1].toLowerCase();\n$(&#x27;h-tit-h&#x27;).textContent=`${met} por hora do dia \u00b7 ${lab}`;$(&#x27;h-tit-w&#x27;).textContent=`${met} por dia da semana \u00b7 ${lab}`;\nconst fora=C.H[met].fora;$(&#x27;n-hh&#x27;).textContent=fora?`${fora} registros fora do hor\u00e1rio (antes das 8h, ap\u00f3s 20h ou no s\u00e1bado) n\u00e3o entram no gr\u00e1fico.`:&#x27;Nenhum registro fora do hor\u00e1rio.&#x27;;\n$(&#x27;n-hw&#x27;).textContent=`S\u00e1bado: ${w[5]} registros no m\u00eas.${mode==&#x27;tot&#x27;?&#x27; No total, segunda tem s\u00f3 3 dias no m\u00eas.&#x27;:&#x27;&#x27;}`;\nconst hk=C.HM[met]?met:&#x27;Entradas&#x27;;$(&#x27;h-tit-m&#x27;).textContent=`Mapa de calor: hora \u00d7 dia da semana \u00b7 ${hk}`+(C.HM[met]?&#x27;&#x27;:&#x27; (esta medida n\u00e3o tem mapa; mostrando entradas)&#x27;);\nheat(&#x27;c-heat&#x27;,C.HM[hk],wd,C.hrs);\n\/\/ insights\nconst iMax=h.indexOf(Math.max(...h));let best=0,bi=0;for(let i=0;i&lt;h.length-1;i++){if(h[i]+h[i+1]&gt;best){best=h[i]+h[i+1];bi=i}}\nconst wAvg=wd.map((l,i)=&gt;w[i]\/(C.ndias[i]||1));const wi=wAvg.indexOf(Math.max(...wAvg)),wl=wAvg.indexOf(Math.min(...wAvg));\nconst manha=h.slice(0,4).reduce((a,b)=&gt;a+b,0),tarde=h.slice(4,10).reduce((a,b)=&gt;a+b,0),noite=h.slice(10).reduce((a,b)=&gt;a+b,0);\n$(&#x27;ins-h&#x27;).innerHTML=[\n[&#x27;Hora de pico&#x27;,`${C.hrs[iMax]}\u2013${parseInt(C.hrs[iMax])+1}h`,`${pc(h[iMax]\/tot)} de ${met.toLowerCase()} do dia`],\n[&#x27;Janela de 2h mais carregada&#x27;,`${C.hrs[bi]}\u2013${parseInt(C.hrs[bi])+2}h`,`${pc(best\/tot)} do volume`],\n[&#x27;Manh\u00e3 \u00b7 tarde \u00b7 noite&#x27;,`${pc(manha\/tot)} \u00b7 ${pc(tarde\/tot)} \u00b7 ${pc(noite\/tot)}`,&#x27;8\u201312h \u00b7 12\u201318h \u00b7 18\u201320h&#x27;],\n[&#x27;Dia mais e menos carregado&#x27;,`${wd[wi]} \u00b7 ${wd[wl]}`,`${nf(wAvg[wi])} contra ${nf(wAvg[wl])} por dia`]\n].map(x=&gt;`&lt;div class=&quot;ins&quot;&gt;&lt;span class=&quot;k&quot;&gt;${x[0]}&lt;\/span&gt;&lt;b&gt;${x[1]}&lt;\/b&gt;${x[2]}&lt;\/div&gt;`).join(&#x27;&#x27;);\n}\n$(&#x27;ch-met&#x27;).addEventListener(&#x27;click&#x27;,e=&gt;{const b=e.target.closest(&#x27;button&#x27;);if(b){met=b.dataset.m;drawHora()}});\n$(&#x27;ch-mode&#x27;).addEventListener(&#x27;click&#x27;,e=&gt;{const b=e.target.closest(&#x27;button&#x27;);if(b){mode=b.dataset.m;drawHora()}});\ndrawHora();\nconst perDay=a=&gt;a.map(v=&gt;v\/NDU);\nlines(&#x27;c-cap&#x27;,C.hrs,[{name:&#x27;Entradas&#x27;,vals:perDay(C.H[&#x27;Entradas&#x27;].tot),color:&#x27;var(--s1)&#x27;},{name:&#x27;Contatos efetivos&#x27;,vals:perDay(C.H[&#x27;Contatos efetivos&#x27;].tot),color:&#x27;var(--s2)&#x27;},{name:&#x27;Decis\u00f5es&#x27;,vals:perDay(C.H[&#x27;Decis\u00f5es&#x27;].tot),color:&#x27;var(--s3)&#x27;}],{fmt:v=&gt;nf(v,1),every:2});\n(function(){const e=C.H[&#x27;Entradas&#x27;].tot,d=C.H[&#x27;Decis\u00f5es&#x27;].tot;const e17=e.slice(9).reduce((a,b)=&gt;a+b,0),d17=d.slice(9).reduce((a,b)=&gt;a+b,0),te=e.reduce((a,b)=&gt;a+b,0);\n$(&#x27;r-cap&#x27;).innerHTML=`Depois das 17h entram &lt;b&gt;${pc(e17\/te)}&lt;\/b&gt; das propostas (${nf(e17\/NDU)} por dia) e saem ${nf(d17\/NDU)} decis\u00f5es por dia nesse hor\u00e1rio.`})();\nvbars(&#x27;c-est&#x27;,C.hrs.map((l,i)=&gt;[l,C.estoque_h[i]]),{fmt:v=&gt;nf(v,0),color:&#x27;var(--s4)&#x27;});\nvbars(&#x27;c-vh&#x27;,C.hrs.map((l,i)=&gt;[l,C.taxa_h[&#x27;% sucesso v\u00eddeo&#x27;][i],{tip:`&lt;b&gt;${l}&lt;\/b&gt;&lt;br&gt;${pc(C.taxa_h[&#x27;% sucesso v\u00eddeo&#x27;][i],1)} de sucesso&lt;br&gt;${C.H[&#x27;Tentativas de v\u00eddeo&#x27;].tot[i]} tentativas`}]),{fmt:v=&gt;pc(v),max:1});\n(function(){const t=C.taxa_h[&#x27;% sucesso v\u00eddeo&#x27;];const i=t.indexOf(Math.max(...t.filter(v=&gt;v!=null)));$(&#x27;r-vh&#x27;).innerHTML=`Melhor hor\u00e1rio para v\u00eddeo: &lt;b&gt;${C.hrs[i]}&lt;\/b&gt; (${pc(t[i])} de sucesso). \u00c0s 8h s\u00f3 ${pc(t[0])} das tentativas d\u00e3o certo.`})();\nvbars(&#x27;c-lh&#x27;,C.hrs.map((l,i)=&gt;[l,C.taxa_h[&#x27;% liga\u00e7\u00e3o atendida&#x27;][i],{tip:`&lt;b&gt;${l}&lt;\/b&gt;&lt;br&gt;${pc(C.taxa_h[&#x27;% liga\u00e7\u00e3o atendida&#x27;][i],1)} atendidas&lt;br&gt;${C.H[&#x27;Discagens&#x27;].tot[i]} discagens`}]),{fmt:v=&gt;pc(v,1),color:&#x27;var(--s2)&#x27;});\nlines(&#x27;c-tth&#x27;,C.hrs,[{name:&#x27;TME&#x27;,vals:C.tempo_h[&#x27;TME (min)&#x27;],color:&#x27;var(--s1)&#x27;},{name:&#x27;TMA&#x27;,vals:C.tempo_h[&#x27;TMA (min)&#x27;],color:&#x27;var(--s2)&#x27;}],{fmt:v=&gt;nf(v,1),refs:[{v:5,label:&#x27;meta TME 5&#x27;},{v:9,label:&#x27;meta TMA 9&#x27;}],every:2,max:25});\nvbars(&#x27;c-ldh&#x27;,C.hrs.map((l,i)=&gt;[l,C.tempo_h[&#x27;Lead time (h \u00fateis)&#x27;][i]]),{fmt:v=&gt;nf(v,1)+&#x27;h&#x27;,color:(r,i)=&gt;i&gt;=10?&#x27;var(--crit)&#x27;:&#x27;var(--s1)&#x27;});\n$(&#x27;r-ldh&#x27;).innerHTML=`Propostas que entram depois das 18h levam &lt;b&gt;${nf(C.tempo_h[&#x27;Lead time (h \u00fateis)&#x27;][10],1)}\u2013${nf(C.tempo_h[&#x27;Lead time (h \u00fateis)&#x27;][11],1)} h \u00fateis&lt;\/b&gt; para decis\u00e3o, contra 1 a 2,5 h no resto do dia: quase sempre ficam para o dia seguinte.`;\ngbars(&#x27;c-tw&#x27;,C.dow.slice(0,5),[{name:&#x27;% sucesso v\u00eddeo&#x27;,vals:C.taxa_w[&#x27;% sucesso v\u00eddeo&#x27;].slice(0,5),color:&#x27;var(--s1)&#x27;},{name:&#x27;% TME na meta&#x27;,vals:C.meta_w[&#x27;% TME na meta&#x27;].slice(0,5),color:&#x27;var(--s2)&#x27;},{name:&#x27;% TMA na meta&#x27;,vals:C.meta_w[&#x27;% TMA na meta&#x27;].slice(0,5),color:&#x27;var(--s3)&#x27;}],{fmt:v=&gt;pc(v),max:1});\ngbars(&#x27;c-ttw&#x27;,C.dow.slice(0,5),[{name:&#x27;TME&#x27;,vals:C.tempo_w[&#x27;TME (min)&#x27;].slice(0,5),color:&#x27;var(--s1)&#x27;},{name:&#x27;TMA&#x27;,vals:C.tempo_w[&#x27;TMA (min)&#x27;].slice(0,5),color:&#x27;var(--s2)&#x27;}],{fmt:v=&gt;nf(v,1)});\n(function(){const ks=[&#x27;Entradas&#x27;,&#x27;Discagens&#x27;,&#x27;Contatos efetivos&#x27;,&#x27;V\u00eddeos com sucesso&#x27;,&#x27;Decis\u00f5es&#x27;,&#x27;Aprova\u00e7\u00f5es&#x27;];\n$(&#x27;t-hh&#x27;).innerHTML=&#x27;&lt;thead&gt;&lt;tr&gt;&lt;th&gt;Hora&lt;\/th&gt;&#x27;+ks.map(k=&gt;`&lt;th&gt;${k}&lt;\/th&gt;`).join(&#x27;&#x27;)+&#x27;&lt;th&gt;% sucesso v\u00eddeo&lt;\/th&gt;&lt;th&gt;TME med.&lt;\/th&gt;&lt;th&gt;TMA med.&lt;\/th&gt;&lt;th&gt;Estoque m\u00e9dio&lt;\/th&gt;&lt;\/tr&gt;&lt;\/thead&gt;&lt;tbody&gt;&#x27;+\nC.hrs.map((l,i)=&gt;`&lt;tr&gt;&lt;td&gt;${l}\u2013${parseInt(l)+1}h&lt;\/td&gt;`+ks.map(k=&gt;`&lt;td&gt;${C.H[k].tot[i].toLocaleString(&#x27;pt-BR&#x27;)} &lt;span style=&quot;color:var(--ink-3)&quot;&gt;(${nf(C.H[k].tot[i]\/NDU)}\/dia)&lt;\/span&gt;&lt;\/td&gt;`).join(&#x27;&#x27;)+\n`&lt;td&gt;${pc(C.taxa_h[&#x27;% sucesso v\u00eddeo&#x27;][i])}&lt;\/td&gt;&lt;td class=&quot;${C.tempo_h[&#x27;TME (min)&#x27;][i]&lt;=5?&#x27;ok&#x27;:&#x27;bad&#x27;}&quot;&gt;${nf(C.tempo_h[&#x27;TME (min)&#x27;][i])}&lt;\/td&gt;&lt;td class=&quot;${C.tempo_h[&#x27;TMA (min)&#x27;][i]&lt;=9?&#x27;ok&#x27;:&#x27;bad&#x27;}&quot;&gt;${nf(C.tempo_h[&#x27;TMA (min)&#x27;][i])}&lt;\/td&gt;&lt;td&gt;${nf(C.estoque_h[i],0)}&lt;\/td&gt;&lt;\/tr&gt;`).join(&#x27;&#x27;)+&#x27;&lt;\/tbody&gt;&#x27;})();\n\/* ================= R\u00c9GUA *\/\n$(&#x27;ins-r&#x27;).innerHTML=[\n[&#x27;Propostas dentro da r\u00e9gua&#x27;,pc(K.reg_ader),&#x27;\u2264 3 ciclos e \u2265 60 min entre eles&#x27;],\n[&#x27;Ciclos iniciados antes de 60 min&#x27;,pc(K.reg_menos60),`intervalo mediano de ${nf(K.reg_int_med,0)} min`],\n[&#x27;Propostas com mais de 3 ciclos&#x27;,pc(K.reg_mais3),&#x27;entre as que tiveram liga\u00e7\u00e3o&#x27;],\n[&#x27;Discagens al\u00e9m do 3\u00ba ciclo&#x27;,K.disc_alem3.toLocaleString(&#x27;pt-BR&#x27;),`${pc(K.disc_alem3\/K.disc_total)} das ${K.disc_total.toLocaleString(&#x27;pt-BR&#x27;)} do m\u00eas`],\n[&#x27;V\u00eddeo dentro da r\u00e9gua&#x27;,pc(K.video_ader),&#x27;\u2264 3 tentativas de v\u00eddeo&#x27;]\n].map(x=&gt;`&lt;div class=&quot;ins&quot;&gt;&lt;span class=&quot;k&quot;&gt;${x[0]}&lt;\/span&gt;&lt;b&gt;${x[1]}&lt;\/b&gt;${x[2]}&lt;\/div&gt;`).join(&#x27;&#x27;);\nvbars(&#x27;c-int&#x27;,D.int_hist,{color:(r,i)=&gt;i&lt;4?&#x27;var(--crit)&#x27;:&#x27;var(--s1)&#x27;,marker:{at:4,label:&#x27;60 min&#x27;}});\n$(&#x27;n-int&#x27;).textContent=`Mediana de ${nf(K.reg_int_med,0)} min entre ciclos.`;\nvbars(&#x27;c-cic&#x27;,D.ciclos.map(c=&gt;[c[0]+&#x27;\u00ba&#x27;,c[2]\/c[1],{tip:`&lt;b&gt;Ciclo ${c[0]}&lt;\/b&gt;&lt;br&gt;${c[1]} propostas \u00b7 ${c[3].toLocaleString(&#x27;pt-BR&#x27;)} discagens&lt;br&gt;${c[2]} com liga\u00e7\u00e3o atendida (${pc(c[2]\/c[1],1)})`}]),{color:(r,i)=&gt;i&lt;3?&#x27;var(--s1)&#x27;:&#x27;var(--ink-3)&#x27;,fmt:v=&gt;pc(v),marker:{at:3,label:&#x27;limite da r\u00e9gua&#x27;}});\nvbars(&#x27;c-cres&#x27;,VR.ciclos_res.map(r=&gt;[r[0],r[2],{tip:`&lt;b&gt;${r[0]} ciclos&lt;\/b&gt;&lt;br&gt;${r[1]} propostas&lt;br&gt;Aprova\u00e7\u00e3o ${pc(r[2],1)}&lt;br&gt;Lead time mediano ${nf(r[3]\/60,1)} h \u00fateis`}]),{fmt:v=&gt;pc(v),max:1,color:(r,i)=&gt;i&gt;3?&#x27;var(--ink-3)&#x27;:&#x27;var(--s1)&#x27;});\n$(&#x27;r-cres&#x27;).innerHTML=`At\u00e9 2 ciclos a aprova\u00e7\u00e3o passa de ${pc(VR.ciclos_res[2][2])}. A partir do 4\u00ba ciclo ela cai para cerca de ${pc(VR.ciclos_res[4][2])} e o lead time sobe muito: insistir al\u00e9m da r\u00e9gua n\u00e3o aumenta aprova\u00e7\u00e3o.`;\nvbars(&#x27;c-vres&#x27;,VR.video_res.map(r=&gt;[r[0],r[2],{tip:`&lt;b&gt;${r[0]} tentativas&lt;\/b&gt;&lt;br&gt;${r[1]} propostas&lt;br&gt;Aprova\u00e7\u00e3o ${pc(r[2],1)}`}]),{fmt:v=&gt;pc(v),max:1,color:(r,i)=&gt;i&gt;3?&#x27;var(--ink-3)&#x27;:&#x27;var(--s1)&#x27;});\nscatter(&#x27;c-sc&#x27;,VR.scatter);\nhbars(&#x27;c-ph&#x27;,VR.ph3a.map(r=&gt;[r[0],r[1]]),{fmt:v=&gt;v.toLocaleString(&#x27;pt-BR&#x27;),L:150,lab:r=&gt;`${r[1].toLocaleString(&#x27;pt-BR&#x27;)} \u00b7 ${pc(r[1]\/(VR.ph3a[0][1]+VR.ph3a[1][1]))}`});\n\/* ================= VARI\u00c1VEIS *\/\nconst sitCol=s=&gt;s==&#x27;Aprovada&#x27;?&#x27;var(--s1)&#x27;:s==&#x27;Reprovada&#x27;?&#x27;var(--s2)&#x27;:s==&#x27;Desist\u00eancia&#x27;?&#x27;var(--s4)&#x27;:&#x27;var(--s3)&#x27;;\nhbars(&#x27;v-sit&#x27;,VR.situacao.map(r=&gt;[r[0],r[1],{color:sitCol(r[0])}]),{lab:r=&gt;`${r[1]} \u00b7 ${pc(r[1]\/K.propostas)}`,L:210});\nhbars(&#x27;v-fun&#x27;,VR.funil.map(r=&gt;[r[0],r[1]]),{lab:r=&gt;`${r[1]} \u00b7 ${pc(r[1]\/VR.funil[0][1])}`,L:150});\nstack(&#x27;v-canal&#x27;,Object.entries(VR.canal_res).map(([k,v])=&gt;[k,v]),[&#x27;Aprovada&#x27;,&#x27;Reprovada&#x27;,&#x27;Desist\u00eancia&#x27;,&#x27;Em aberto&#x27;],[&#x27;var(--s1)&#x27;,&#x27;var(--s2)&#x27;,&#x27;var(--s4)&#x27;,&#x27;var(--s3)&#x27;]);\nconst CVM=[[&#x27;Propostas&#x27;,1,v=&gt;nf(v,0)],[&#x27;% aprova\u00e7\u00e3o&#x27;,2,v=&gt;pc(v)],[&#x27;% reenvio doc&#x27;,3,v=&gt;pc(v)],[&#x27;% SLA v\u00eddeo&#x27;,4,v=&gt;pc(v)],[&#x27;Lead time (h \u00fateis)&#x27;,5,v=&gt;nf(v,1)],[&#x27;TMA (min)&#x27;,6,v=&gt;nf(v,1)],[&#x27;TME (min)&#x27;,7,v=&gt;nf(v,1)],[&#x27;Discagens \/ proposta&#x27;,8,v=&gt;nf(v,1)]];\nlet cvm=0;$(&#x27;ch-cv&#x27;).innerHTML=CVM.map((m,i)=&gt;`&lt;button type=&quot;button&quot; id=&quot;cv-${i}&quot; data-i=&quot;${i}&quot;&gt;${m[0]}&lt;\/button&gt;`).join(&#x27;&#x27;);\nfunction drawCv(){[...$(&#x27;ch-cv&#x27;).children].forEach(b=&gt;b.setAttribute(&#x27;aria-pressed&#x27;,b.dataset.i==cvm));const [n,ix,f]=CVM[cvm];\nconst rows=VR.conv.filter(c=&gt;c[ix]!=null).map(c=&gt;[c[0],c[ix],{tip:`&lt;b&gt;${c[0]}&lt;\/b&gt;&lt;br&gt;${c[1]} propostas&lt;br&gt;Aprova\u00e7\u00e3o ${pc(c[2])} \u00b7 Reenvio ${pc(c[3])}&lt;br&gt;Lead ${nf(c[5],1)} h \u00b7 TMA ${nf(c[6])} \u00b7 TME ${nf(c[7])} min`}]).sort((a,b)=&gt;b[1]-a[1]);\nconst meta=n==&#x27;TMA (min)&#x27;?9:n==&#x27;TME (min)&#x27;?5:null;\nhbars(&#x27;v-cv&#x27;,rows,{fmt:f,L:260,W:1040,color:r=&gt;meta&amp;&amp;r[1]&gt;meta?&#x27;var(--crit)&#x27;:&#x27;var(--s1)&#x27;})}\n$(&#x27;ch-cv&#x27;).addEventListener(&#x27;click&#x27;,e=&gt;{const b=e.target.closest(&#x27;button&#x27;);if(b){cvm=+b.dataset.i;drawCv()}});drawCv();\n$(&#x27;v-prod&#x27;).innerHTML=&#x27;&lt;thead&gt;&lt;tr&gt;&lt;th&gt;Produto&lt;\/th&gt;&lt;th&gt;Prop.&lt;\/th&gt;&lt;th&gt;Aprov.&lt;\/th&gt;&lt;th&gt;Reenvio&lt;\/th&gt;&lt;th&gt;Abertas&lt;\/th&gt;&lt;th&gt;Lead (h)&lt;\/th&gt;&lt;\/tr&gt;&lt;\/thead&gt;&lt;tbody&gt;&#x27;+VR.produto.map(p=&gt;`&lt;tr&gt;&lt;td&gt;${p[0]}&lt;\/td&gt;&lt;td&gt;${p[1]}&lt;\/td&gt;&lt;td&gt;${pc(p[2])}&lt;\/td&gt;&lt;td&gt;${pc(p[3])}&lt;\/td&gt;&lt;td&gt;${pc(p[5])}&lt;\/td&gt;&lt;td&gt;${nf(p[4],1)}&lt;\/td&gt;&lt;\/tr&gt;`).join(&#x27;&#x27;)+&#x27;&lt;\/tbody&gt;&#x27;;\nhbars(&#x27;v-dst&#x27;,VR.decisao_status.map(r=&gt;[r[0],r[1],{color:r[0].startsWith(&#x27;Aprov&#x27;)?&#x27;var(--s1)&#x27;:r[0].startsWith(&#x27;Reprov&#x27;)?&#x27;var(--s2)&#x27;:&#x27;var(--ink-3)&#x27;}]),{L:230});\nvbars(&#x27;v-lead&#x27;,VR.lead_hist.map(r=&gt;[r[0],r[1]]));\nvbars(&#x27;v-esf&#x27;,VR.esforco_hist.map(r=&gt;[r[0],r[1]]),{color:&#x27;var(--s3)&#x27;});\nhbars(&#x27;v-fase&#x27;,VR.fases.map(f=&gt;[f[0].replace(\/^\\d\\. \/,&#x27;&#x27;),f[2],{lab:`${nf(f[2],0)} min \u00b7 P90 ${nf(f[3]\/60,1)} h`,tip:`&lt;b&gt;${f[0]}&lt;\/b&gt;&lt;br&gt;${f[1]} propostas&lt;br&gt;Mediana ${nf(f[2],1)} min&lt;br&gt;P90 ${nf(f[3],0)} min`}]),{L:180});\nhbars(&#x27;v-trans&#x27;,VR.transicoes.map(t=&gt;[t[0],t[1],{lab:`${t[1]} \u00b7 ${nf(t[2],0)} min`,tip:`&lt;b&gt;${t[0]}&lt;\/b&gt;&lt;br&gt;${t[1]} vezes&lt;br&gt;Mediana ${nf(t[2],1)} min \u00fateis`}]),{L:300});\nhbars(&#x27;v-tmar&#x27;,VR.tma_res.map(r=&gt;[r[0],r[2],{lab:`${nf(r[2])} min \u00b7 ${pc(r[3])}`,tip:`&lt;b&gt;${r[0]}&lt;\/b&gt;&lt;br&gt;${r[1]} contatos&lt;br&gt;TMA mediano ${nf(r[2])} min&lt;br&gt;${pc(r[3])} na meta`,color:r[2]&gt;9?&#x27;var(--crit)&#x27;:&#x27;var(--good)&#x27;}]),{L:170,fmt:v=&gt;nf(v),max:30});\nlines(&#x27;v-sem&#x27;,VR.semana.map(s=&gt;s[0]),[{name:&#x27;TME&#x27;,vals:VR.semana.map(s=&gt;s[2]),color:&#x27;var(--s1)&#x27;},{name:&#x27;TMA&#x27;,vals:VR.semana.map(s=&gt;s[3]),color:&#x27;var(--s2)&#x27;}],{fmt:v=&gt;nf(v,1),refs:[{v:5,label:&#x27;meta TME&#x27;},{v:9,label:&#x27;meta TMA&#x27;}],max:25});\n$(&#x27;n-sem&#x27;).textContent=&#x27;Propostas por semana: &#x27;+VR.semana.map(s=&gt;`${s[0]} ${s[1]}`).join(&#x27; \u00b7 &#x27;)+&#x27;. Aprova\u00e7\u00e3o: &#x27;+VR.semana.map(s=&gt;`${s[0]} ${pc(s[4])}`).join(&#x27; \u00b7 &#x27;)+&#x27;.&#x27;;\nhbars(&#x27;v-doc&#x27;,D.docs.map(d=&gt;[d[0],d[1],{color:d[0].startsWith(&#x27;Sem motivo&#x27;)?&#x27;var(--ink-3)&#x27;:&#x27;var(--s1)&#x27;}]),{L:210,lab:r=&gt;`${r[1]}`});\nvbars(&#x27;v-reen&#x27;,VR.reenvios.map(r=&gt;[r[0]==6?&#x27;6+&#x27;:String(r[0]),r[1]]),{color:&#x27;var(--s2)&#x27;});\nhbars(&#x27;v-rep&#x27;,VR.reprov.map(r=&gt;[r[0],r[1]]),{L:230,color:&#x27;var(--s2)&#x27;});\nhbars(&#x27;v-cpf&#x27;,VR.cpf_seq.map(r=&gt;[r[0],r[1]]),{L:260,color:&#x27;var(--s4)&#x27;});\n\/* ================= ACHADOS *\/\nconst pr=[&#x27;Todas&#x27;,&#x27;Alta&#x27;,&#x27;M\u00e9dia&#x27;,&#x27;Baixa&#x27;];let cur=&#x27;Todas&#x27;;\nfunction drawF(){$(&#x27;finds&#x27;).innerHTML=D.falhas.filter(f=&gt;cur==&#x27;Todas&#x27;||f[1]==cur).sort((a,b)=&gt;pr.indexOf(a[1])-pr.indexOf(b[1])).map(f=&gt;`&lt;div class=&quot;f ${f[1]}&quot;&gt;&lt;span class=&quot;tag&quot;&gt;${f[1]} \u00b7 ${f[0]}&lt;\/span&gt;&lt;p&gt;${f[2]}&lt;\/p&gt;&lt;p class=&quot;rec&quot;&gt;${f[3]}&lt;\/p&gt;&lt;\/div&gt;`).join(&#x27;&#x27;);\n[...$(&#x27;flt&#x27;).children].forEach(b=&gt;b.setAttribute(&#x27;aria-pressed&#x27;,b.dataset.p==cur))}\n$(&#x27;flt&#x27;).innerHTML=pr.map(p=&gt;`&lt;button type=&quot;button&quot; data-p=&quot;${p}&quot; id=&quot;f-${p}&quot;&gt;${p}${p==&#x27;Todas&#x27;?&#x27;&#x27;:&#x27; (&#x27;+D.falhas.filter(f=&gt;f[1]==p).length+&#x27;)&#x27;}&lt;\/button&gt;`).join(&#x27;&#x27;);\n$(&#x27;flt&#x27;).addEventListener(&#x27;click&#x27;,e=&gt;{const b=e.target.closest(&#x27;button&#x27;);if(b){cur=b.dataset.p;drawF()}});drawF();\n$(&#x27;foot&#x27;).textContent=&#x27;Fonte: cronologia_eventos-mesa-setembro 3.csv. Base por proposta, base de contatos e todas as tabelas na planilha Analise_Mesa_Setembro_2026_v3.xlsx. 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